FAQ

Shipping & Delivery

Do you ship internationally?

Yes, VacuFlow Health™ ships globally, including Europe, Southeast Asia, and other regions. Shipping times vary depending on your location.

How long will it take to receive my order?

Orders typically arrive within 7–14 business days, depending on your location and local customs processing.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor its delivery status.

Are there any shipping charges?

Shipping fees vary depending on your location and order value. Free shipping promotions may be available on selected products or orders.

Usage & Functionality

How do I use the massager?

Wrap the device around the targeted joint (knee, hand, wrist, or foot), plug it in, and select your preferred heat and vibration settings.

How long should each session last?

We recommend 15–30 minutes per session, depending on your comfort and therapy needs. Daily use is safe for most users.

Can I use the massager on multiple body parts?

Yes. Each device is designed for specific areas—knee, hand & wrist, or foot—but provides effective therapy for its targeted joint.

Are the devices easy to operate?

Yes. All massagers are plug-and-play with simple controls for heat, vibration, and intensity, making therapy convenient for daily use.

Safety & Precautions

Are the products safe for daily use?

Yes. All devices are CE, FCC, and RoHS certified and designed for safe, long-term use at home.

Can seniors or people with health conditions use them?

Yes, but we recommend consulting a doctor first, especially for serious medical conditions or post-surgery recovery.

Are there any side effects?

When used as instructed, our massagers are safe. Some users may feel temporary warmth or mild tingling, which is normal during therapy.

Is it safe to fall asleep while using the device?

We advise against sleeping with the device on. Use the timer settings to ensure safe, controlled sessions.

Guarantees & Returns

What is your return policy?

We offer a 30-day money-back guarantee. If you’re not satisfied, you can return your product within 30 days for a full refund.

How do I request a return or refund?

Contact our support team at support@vacuflowhealth.com, provide your order details, and we’ll guide you through the return process.

Are there any guarantees on product quality?

Yes. All VacuFlow Health™ products are made from high-quality materials and certified for safety, reliability, and long-term use.

What if my product arrives damaged?

If your device arrives damaged or defective, contact us immediately. We will replace it at no extra cost to ensure your satisfaction.